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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John De Jong

July 20, 2026

5  out of  5
rating by John De Jong
"Becca was great and saved us $2000 a year."
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Seth and Anna Wendt

June 24, 2026

5  out of  5
rating by Seth and Anna Wendt
"Becca was absolutely amazing to work with! She helped us get fantastic rates for life, auto and renters policies. She was so kind and helpful in answering my many, many questions."
We responded:
"I really appreciate you putting this experience online for others to read. Becca does a great job and we train all our team members to be this way. We all love helping customers get Auto, Fire and Life insurance to cover their families the best way possible"
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Belinda Fowles

June 23, 2026

5  out of  5
rating by Belinda Fowles
"We have had car & home insurance with State Farm, for several years. Our agent Bill Coles encouraged us to look into life insurance through them, we put it off. Recently we updated our information on our policy. Becca suggested that we could get our life insurance through them for cheaper then what we had been paying. So we finally looked into it. Just like Cole and Becca had been telling us, we saved 900 dollars with them on our life insurance. I especially enjoyed the customer service I received with Becca and Cole."
We responded:
"Thank you Belinda, our office is always trying to help our clients get the best value for their money. And Life insurance is where it happens a lot. Thanks for trusting us to help you and we will always be here for you. "
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Emmer C

June 15, 2026

5  out of  5
rating by Emmer C
"I am writing this review to express my highest recommendation for Becca, who is the ultimate champion in the insurance industry. Throughout my interactions with her, she has demonstrated an exceptional level of professionalism and expertise in her role as a State Farm insurance agent. Becca possesses an extensive and thorough knowledge of the industry, allowing her to navigate complex matters with ease. What makes her truly outstanding is her down-to-earth demeanor and approachable nature; she seamlessly combines technical expertise with a genuinely caring attitude toward her clients. It is clear that she is deeply committed to prioritizing the best interests of her customers. I am incredibly grateful for her dedication and highly recommend her services to anyone seeking a top-tier professional. Exceptional work Becca, keep the spirit alive ! Thank you so much and thank you Bill Coles State Farm Insurance."
We responded:
"Thank you so much Emmer, we really appreciate you publicly sharing your experiences with Becca and our team. We really work hard on being the best we can to help clients understand there insurance coverage and options which makes for a better experience for our clients . Thanks again and we really hope we can always give this kind of experience :)"
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Cathleen M. Hasty

June 3, 2026

5  out of  5
rating by Cathleen M. Hasty
"State Farm was able to provide me with car insurance; road side assistance included, for less than my previous car insurance which had no road side assistance unless I pay extra. Added renters insurance and still my monthly payment is well below previous carrier!! Thank you Bill & Brock"
We responded:
"Thank you so much for the amazing review, Cathleen! We really appreciate your support here in Lehi . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Ryan Johnson

June 1, 2026

5  out of  5
rating by Ryan Johnson
"Becca is amazing!"
We responded:
"Thank you for the amazing review, ryan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.Thank you for the amazing review, ryan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Naryssa Tanner

May 29, 2026

5  out of  5
rating by Naryssa Tanner
"I have enjoyed this experience I’ve had with Becca. She is SUPER helpful and definitely knows what to say. For someone that’s phone shy, I’m glad I was able to talk with her! Thanks for the help!!😊"
We responded:
"Thank you Naryssa for letting the world know how good Becca is to work with. She does know Insurance and how to help others understand it. Pleasure to have you as a customer of Bill Coles State Farm. :)"
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Brian Grunkemeier

May 20, 2026

5  out of  5
rating by Brian Grunkemeier
"I recently moved to Utah and bought a brand new Mercedes sprinter. I wanted to have it insured by a company that I could trust, and that would be available should I have any kind of incident. When I called the office, I got Becca, and I knew from the tone of her voice that she was gonna be a great person to work with, And she has proven to be that. In fact, the whole office has been great helping me get my van in my truck covered for all the traveling I do."
We responded:
"Thank you so much Brian for this review. I have no doubt that Becca took great care of you. Thank you for bringing up that my whole office is this way because I work really hard to make sure I have great team members to help my clients with their Auto ,home and Life insurance needs. :). "
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Amy Hancock

May 15, 2026

5  out of  5
rating by Amy Hancock
"Becca reached out and patiently worked with me for months while I debated whether I should switch insurances. I never felt like she was frustrated with me or pushing me to make a decision. I eventually switched from USAA (after 15 years with them), adding a person to my policy and getting life insurance, and paid $100 less per month. 100% recommend working with this office and checking to see how their rates compare."
We responded:
"Thank you so much Amy for sharing your experience with the switch. More and more people are shopping and finding State Farm and Becca is a great resource in my office :)"
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Shanna Fowkes

April 16, 2026

5  out of  5
rating by Shanna Fowkes
"I have had the opportunity to work with Bill, Becca, Brock and Jordan. They are always so friendly and willing to help with everything! They’re re attentive, responsive and I highly recommend their services!"
We responded:
"Thank you for the review Shanna. I know my team loves working with you. "
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Tyler Okey

April 13, 2026

5  out of  5
rating by Tyler Okey
"Everybody at this office is awesome. I work with them closely with their clients. If you’re looking for an agent that takes care of their clients this is the place for you. When you are a customer of Bill Coles Office and you have damage that happens to your home or Auto they are there to help you through every step of the way."
We responded:
"Thank you Tyler for being willing to let the world know that we do love taken care of our clients, especially when they have to use their auto, home and life insurance in a claim situation. "
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Vanessa Tuihalamaka

March 12, 2026

5  out of  5
rating by Vanessa Tuihalamaka
"Becca has been amazing to work with. Anytime I’ve had a question, she’s always been available and ready to help. I’ve also had the opportunity to speak with Shellene, who was wonderful to work with and able to make changes and answer any questions we had. State Farm has been great to us. Thank you!😊"
We responded:
"We really appreciate your 5-star review Vanessa, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. :)"
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Rhett Miller

February 27, 2026

5  out of  5
rating by Rhett Miller
"Shellene and Jordan are truly exceptional. They don’t just handle insurance, they build relationships. They ask about the kids, congratulate you when you buy a new car, check in after an accident, and genuinely pay attention to what’s going on in your life.

They make you feel like you’re their only client. They watch your blind spots, get to know you, and recommend coverage that actually fits your life, not just a generic policy. It never feels rushed or transactional. It feels personal, thoughtful, and professional.

In a world where customer service can feel automated and impersonal, Shellene and Jordan provide the kind of attention and care that is rare. I recommend them without hesitation."
We responded:
"We really appreciate your 5-star review Rhett, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. And yes, Shellene and Jordan are outstanding :)"
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Rachelle Hamill

January 14, 2026

5  out of  5
rating by Rachelle Hamill
"I hired Bill Coles to help me find an insurance policy that supports my lifestyle and goals. He is not only an expert in his profession, but fun to work with. He is dedicated to helping his clients find the most supportive insurance policies in a variety of areas, and I recommend him to everyone I know."
We responded:
"Thank you Rachelle. Really appreciate you telling this to everyone that reads my reviews. So glad we were able to help you with you with your insurance needs. :)"
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Joshua Erickson

January 8, 2026

5  out of  5
rating by Joshua Erickson
"Always a great experience with bill coles!
Friendly and considerate, also great communication

He will take care of you"
We responded:
"Thank you Josh for being willing to tell everyone online about your experience with Bill Coles State Farm. And yes we will continue to take care of you :)"
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Tyler Skinner

November 7, 2025

5  out of  5
rating by Tyler Skinner
"Becca helped me sooo much, she understood the situation I was in. It was talking to an old friend. I highly recommend her and this office!"
We responded:
"Thank you so much for this review of your experience with Becca and the service she gave you for your insurances. Becca does a great job communicating clients options 👍"
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collinbertoch

October 3, 2025

5  out of  5
rating by collinbertoch
"Super helpful. Took my car insurance from 230 to about 108 a month and motorcycle from 43 to 16 dollars a month switched over from GEICO. Shellene got my policy set up in about 20 minutes"
We responded:
"Thank you Collin for putting your experience on this 5 star review. I take pride in knowing that my team at Bill Coles State Farm are doing a great job and taking really good care of our clients. So glad we could save you so much on your auto and motorcycle insurance. If you need any help please feel free to text or call our office. Shellene is a great team member :)"
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Gerardo Romay

September 22, 2025

5  out of  5
rating by Gerardo Romay
"Great experience I had with Bill and his team. I was fortunate Becca handled my case. She managed to save me close to a thousand dollars a year. I am very satisfied with their quality service and communication, they care about you and your needs. I will come back to them everytime when it comes to insurance. 100% recommended."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Roxanna Madsen

September 16, 2025

5  out of  5
rating by Roxanna Madsen
"Becca's Awesome!"
We responded:
"Hi Roxanna, thank you so much for leaving a review for Becca. We think she is awesome as well. :)"
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Adrian Placencia

August 22, 2025

5  out of  5
rating by Adrian Placencia
"Great costumer service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Joshua Murray

August 1, 2025

5  out of  5
rating by Joshua Murray
"I can’t say enough good things about my experience with Bill Coles State Farm, especially thanks to Becca. From the very first call, she was incredibly friendly, patient, and knowledgeable. She took the time to understand my situation, explained all my options clearly, and made switching over effortless.

If you’re frustrated with your current insurance provider and want someone who truly cares about helping you, I highly recommend reaching out to Becca. She goes above and beyond to make sure you’re taken care of. Five stars all the way – I’d recommend her to anyone!"
We responded:
"Thank you Josh, really appreciate the review. Becca is really good at doing what is right for our clients and people just looking to switch. Welcome to our agency!"
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Richard Seel

July 23, 2025

5  out of  5
rating by Richard Seel
"Shellene is awesome. Bill you need to give her a raise!!! R Seel"
We responded:
"Thank you Richard for leaving this review and we also think she is awesome especially at helping out our auto, home and life insurance clients. A raise is definitely in her future :)"
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Vanessa McCann

July 7, 2025

5  out of  5
rating by Vanessa McCann
"I had Becca as my agent and she was extremely kind and helpful. She helped me find more than I was expecting for what would fit best for me personally. She went out of her way to help as much as she could and was really quick at responding. Thank you!"
We responded:
"Thank you Vanessa for publicly telling everyone how great Becca is as an agent in my office. She really does try to get the best value for the best price on home Auto Life and any other insurance we can help with. "
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Matthew Bell

June 19, 2025

5  out of  5
rating by Matthew Bell
"Bill Coles is amazing to work with. Very knowledgeable and professional. He understands his industry very well and will make sure you get the best product for the best price. Highly recommend Bill Coles!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jackson Clement

June 12, 2025

5  out of  5
rating by Jackson Clement
"Bill isn’t just an agent—he’s a trusted partner who knows each of his customers by name and treats them like family. Always accessible and incredibly responsive, Bill ensures no question goes unanswered. His team mirrors his commitment to excellence: well-trained, thoughtful, and empowered to resolve any issue with the same care and precision Bill himself would provide. Step into his office and you’ll find a group of professionals who are not only sharp and capable but also genuinely kind and eager to help."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"