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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shalyce Turner

October 8, 2026

5  out of  5
rating by Shalyce Turner
"Bill Cole has the most amazing staff. They are helpful and knowledgeable and very clear when they explain things to you."
We responded:
"Thank you Shalyce, for being willing to put this out on the internet :) My team works very hard to help our clients with their auto, home and life insurance needs. Or even billing if that is needed :)"
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Teresa Tafoya

October 8, 2026

5  out of  5
rating by Teresa Tafoya
"Easy access, office was nicely organized,explained copies , went over information clearly . I would definitely recommend my family and friends."
We responded:
"Thank you so much for giving us a 5 star review. It helps me know how my team is doing. Sebastion is my newest team member, so it’s nice to know he is performing at this level already. 😁"
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Brian Fiso

October 1, 2026

5  out of  5
rating by Brian Fiso
"Great to work with. I appreciated their attention to detail and the Follow up was awesome."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Trevor Strand

September 29, 2026

5  out of  5
rating by Trevor Strand
"This office is the best to work with! Becca makes everything super simple and easy to figure out, and is always looking out for me and my family. If you need insurance, and want to save money and not worry about things that come up, look no further!!!!!"
We responded:
"Thank you Trevor. Always happy to help someone save money on customizing their Auto and Home insurance."
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Jeff

September 24, 2026

5  out of  5
rating by Jeff
"Bill Coles State Farm Agency helped me get new quotes, switch policies, and ultimately save our family money. The process was smooth from start to finish they were courteous, friendly, and always prompt with follow-up. I really appreciated how responsive and knowledgeable they were throughout. Highly recommend!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations with your Home and Auto insurance."
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Samantha Dagmy

September 22, 2026

5  out of  5
rating by Samantha Dagmy
"I have been very happy with the service provided. Sebastian has been amazing with referrals to streamline a windshield repair through insurance. His follow up is fantastic."
We responded:
"Thank you Samantha for the 5 star review on the auto windshield service Sebastian was able to provide. He is the newest team member so I love hearing that he is helping customers the way we are teaching him to. "
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Spencer Keele

August 31, 2026

5  out of  5
rating by Spencer Keele
"Professional. Competitive pricing. Helpful. Needed to add a car to my insurance, called the number on my app, and Becca was incredibly quick and helpful to get everything I needed done."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations when adding your new car to your insurance. "
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Kim Higbee

August 27, 2026

5  out of  5
rating by Kim Higbee
"Becca is a star! She helped me get my two policy numbers so that I could receive the SF rebate! Love that!!!"
We responded:
"Thank you so much for the 5 star review. Becca is a star of the office and I am making 3 more stars here. Glad you got the help you needed to get some cash from State Farm :)"
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Amy Jensen

August 20, 2026

5  out of  5
rating by Amy Jensen
"Switching our auto and homeowner’s insurance to State Farm has saved us over $2,300 a year! Becca is amazing! 😊"
We responded:
"Thank you so much for putting this on the internet for others to read. Becca is amazing and I try my best to train my team to be the same for everyone. I am happy to see that big of a saving on your home owners insurance. :). Dont hesitate to call for anything insurance related so we can help you with any gaps you might have!"
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lucas child

August 18, 2026

5  out of  5
rating by lucas child
"I am a P&C agent myself, and I am more focused on the Commercial Side. I had the pleasure of getting my Home & Auto Quoted through Jordan Coles.

From an Insurance Professional to another, he is amazing. He was extremely timely, on the ball, and has amazing phone skills.

With the last name, I figure he's a part of a family business. So safe to say this agency is in great hands for the next generation.

Thank you Jordan, you're a STUD!

- Lucas Child
TruPoint Underwriters (Provo, UT)"
We responded:
"Really appreciate the 5 star review. Happy Jordan could help you with your home and Auto insurance. He does a great job here. :)"
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Andrew C

August 2, 2026

5  out of  5
rating by Andrew C
"Sebastian made setting up my life insurance quick and easy. Highly recommend!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Sebastian is our newest Team Member but he is doing a great job :)"
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Vicki Thurman

July 29, 2026

5  out of  5
rating by Vicki Thurman
"I received a bill in the mail for both of my policies, auto and homeowners, that was described as a “returned payment fee.” I called Becca at the office and she was GREAT on the phone. She answered promptly, professionally and very friendly. I told her what I saw on my bill and she explained clearly that a couple of months ago there was a payment returned but then paid in full a couple of days later. Without my even asking she offered to waive the fees. I was so grateful for her going the extra mile and providing stellar customer service. I definitely recommend Becca for Employee of the Week for being so outstanding!!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Becca is a great team member and I'm happy to give her the employee of the month :)"
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John De Jong

July 20, 2026

5  out of  5
rating by John De Jong
"Becca was great and saved us $2000 a year."
We responded:
"That is great to hear that you saved that much money. We strive to save as much as we can for our clients on their Auto, Home and Life insurance. Thanks for posting this 5 start review John."
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Seth and Anna Wendt

June 24, 2026

5  out of  5
rating by Seth and Anna Wendt
"Becca was absolutely amazing to work with! She helped us get fantastic rates for life, auto and renters policies. She was so kind and helpful in answering my many, many questions."
We responded:
"I really appreciate you putting this experience here for others to read. Becca does a great job and we train all our team members to be this way. We all love helping customers get Auto, Fire and Life insurance to cover their families the best way possible"
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Belinda Fowles

June 23, 2026

5  out of  5
rating by Belinda Fowles
"We have had car & home insurance with State Farm, for several years. Our agent Bill Coles encouraged us to look into life insurance through them, we put it off. Recently we updated our information on our policy. Becca suggested that we could get our life insurance through them for cheaper then what we had been paying. So we finally looked into it. Just like Cole and Becca had been telling us, we saved 900 dollars with them on our life insurance. I especially enjoyed the customer service I received with Becca and Cole."
We responded:
"Thank you Belinda, our office is always trying to help our clients get the best value for their money. And Life insurance is where it happens a lot. Thanks for trusting us to help you and we will always be here for you "
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Emmer C

June 15, 2026

5  out of  5
rating by Emmer C
"I am writing this review to express my highest recommendation for Becca, who is the ultimate champion in the insurance industry. Throughout my interactions with her, she has demonstrated an exceptional level of professionalism and expertise in her role as a State Farm insurance agent. Becca possesses an extensive and thorough knowledge of the industry, allowing her to navigate complex matters with ease. What makes her truly outstanding is her down-to-earth demeanor and approachable nature; she seamlessly combines technical expertise with a genuinely caring attitude toward her clients. It is clear that she is deeply committed to prioritizing the best interests of her customers. I am incredibly grateful for her dedication and highly recommend her services to anyone seeking a top-tier professional. Exceptional work Becca, keep the spirit alive ! Thank you so much and thank you Bill Coles State Farm Insurance."
We responded:
"Thank you so much Emmer, we really appreciate you publicly sharing your experiences with Becca and our team. We really work hard on being the best we can to help clients understand there insurance coverage and options which makes for a better experience for our clients . Thanks again and we really hope we can always give this kind of experience :)"
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Cathleen M. Hasty

June 3, 2026

5  out of  5
rating by Cathleen M. Hasty
"State Farm was able to provide me with car insurance; road side assistance included, for less than my previous car insurance which had no road side assistance unless I pay extra. Added renters insurance and still my monthly payment is well below previous carrier!! Thank you Bill & Brock"
We responded:
"Thank you so much for the amazing review, Cathleen! We really appreciate your support here in Lehi . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Ryan Johnson

June 1, 2026

5  out of  5
rating by Ryan Johnson
"Becca is amazing!"
We responded:
"Thank you for the amazing review, ryan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.Thank you for the amazing review, ryan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Naryssa Tanner

May 29, 2026

5  out of  5
rating by Naryssa Tanner
"I have enjoyed this experience I’ve had with Becca. She is SUPER helpful and definitely knows what to say. For someone that’s phone shy, I’m glad I was able to talk with her! Thanks for the help!!😊"
We responded:
"Thank you Naryssa for letting the world know how good Becca is to work with. She does know Insurance and how to help others understand it. Pleasure to have you as a customer of Bill Coles State Farm. :)"
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Brian Grunkemeier

May 20, 2026

5  out of  5
rating by Brian Grunkemeier
"I recently moved to Utah and bought a brand new Mercedes sprinter. I wanted to have it insured by a company that I could trust, and that would be available should I have any kind of incident. When I called the office, I got Becca, and I knew from the tone of her voice that she was gonna be a great person to work with, And she has proven to be that. In fact, the whole office has been great helping me get my van in my truck covered for all the traveling I do."
We responded:
"Thank you so much Brian for this review. I have no doubt that Becca took great care of you. Thank you for bringing up that my whole office is this way because I work really hard to make sure I have great team members to help my clients with their Auto ,home and Life insurance needs. :). "
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Amy Hancock

May 15, 2026

5  out of  5
rating by Amy Hancock
"Becca reached out and patiently worked with me for months while I debated whether I should switch insurances. I never felt like she was frustrated with me or pushing me to make a decision. I eventually switched from USAA (after 15 years with them), adding a person to my policy and getting life insurance, and paid $100 less per month. 100% recommend working with this office and checking to see how their rates compare."
We responded:
"Thank you so much Amy for sharing your experience with the switch. More and more people are shopping and finding State Farm and Becca is a great resource in my office :)"
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Shanna Fowkes

April 16, 2026

5  out of  5
rating by Shanna Fowkes
"I have had the opportunity to work with Bill, Becca, Brock and Jordan. They are always so friendly and willing to help with everything! They’re re attentive, responsive and I highly recommend their services!"
We responded:
"Thank you for the review Shanna. I know my team loves working with you. "
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Tyler Okey

April 13, 2026

5  out of  5
rating by Tyler Okey
"Everybody at this office is awesome. I work with them closely with their clients. If you’re looking for an agent that takes care of their clients this is the place for you. When you are a customer of Bill Coles Office and you have damage that happens to your home or Auto they are there to help you through every step of the way."
We responded:
"Thank you Tyler for being willing to let the world know that we do love taken care of our clients, especially when they have to use their auto, home and life insurance in a claim situation. "
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Vanessa Tuihalamaka

March 12, 2026

5  out of  5
rating by Vanessa Tuihalamaka
"Becca has been amazing to work with. Anytime I’ve had a question, she’s always been available and ready to help. I’ve also had the opportunity to speak with Shellene, who was wonderful to work with and able to make changes and answer any questions we had. State Farm has been great to us. Thank you!😊"
We responded:
"We really appreciate your 5-star review Vanessa, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. :)"
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Rhett Miller

February 27, 2026

5  out of  5
rating by Rhett Miller
"Shellene and Jordan are truly exceptional. They don’t just handle insurance, they build relationships. They ask about the kids, congratulate you when you buy a new car, check in after an accident, and genuinely pay attention to what’s going on in your life.

They make you feel like you’re their only client. They watch your blind spots, get to know you, and recommend coverage that actually fits your life, not just a generic policy. It never feels rushed or transactional. It feels personal, thoughtful, and professional.

In a world where customer service can feel automated and impersonal, Shellene and Jordan provide the kind of attention and care that is rare. I recommend them without hesitation."
We responded:
"We really appreciate your 5-star review Rhett, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. And yes, Shellene and Jordan are outstanding :)"