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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Hansen Curfew

April 8, 2025

5  out of  5
rating by Emily Hansen Curfew
"We live in south Saratoga Springs, and our primary insurance company of 20 years, USAA, abruptly told us they will not cover home insurance in our area anymore due to fires. After looking on the local Facebook page (and Google reviews), I saw Bill Coles/State Farm over and over again. I reached out to 3 other recommended agents/agencies ... And got a lot of great feedback and varying quotes. Bill’s explantations and suggested terms was very helpful and not pushy at all. His prices were the best as well, especially bc we ended up moving all of our other insurance policies from USAA to bundle for a phenomenal deal. Bill’s manner is friendly and knowledgeable and he offered to let our family use his company’s Top Golf membership for special occasions. And we did just that last night celebrating our wedding anniversary with our 3 kids. We had a blast!! Thank you Bill!!!"
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Moroni Gois

April 3, 2025

5  out of  5
rating by Moroni Gois
"We've been using this insurance agency since 2014 when we moved from Brazil. They have been incredibly patient and friendly. Their guidance and support over the years has made what could have been a confusing process much easier to navigate. Highly recommend their professional and personalized service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jeanne O'Connor

April 3, 2025

5  out of  5
rating by Jeanne O'Connor
"Best agency!"
We responded:
"Thank you so much for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tony Walker

March 25, 2025

5  out of  5
rating by Tony Walker
"Friendly and affordable rates. Staff is reliable and responsive to my needs"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Heidi Whitney

March 25, 2025

5  out of  5
rating by Heidi Whitney
"I had an awesome experience working with Bill from State Farm . I loved that I had someone I could ask any questions to have their direct phone number and I got a much lower quote than the company I was using. The process to switch over was easy and stream less. I will definitely always stick to State Farm!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Nate Watson

March 24, 2025

5  out of  5
rating by Nate Watson
"Jordan is so easy to work with. One call and he gets it all done. State Farm’s service to us has been exceptional, especially after a flood in our home. Can’t say enough good about the Cole’s State Farm team."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Josh Pettitt

March 6, 2025

5  out of  5
rating by Josh Pettitt
"These guys are awesome! Very willing to spend time with you and help you understand the ins and outs of insurance and financial investments. They also have some awesome perks 🔥🏌️"
We responded:
"Thank you Josh for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. :)"
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Jean Gutierrez

March 4, 2025

5  out of  5
rating by Jean Gutierrez
"What a nice group of people!!! I have had the pleasure of talking with 2 associates and they were great. Today Brock helped me make some life saving changes to my auto situation. Insurance is a necessary evil that we all have to deal with but he was so pleasant and accommodating to this elderly woman that I feel like I have a new friend Or surrogate grandson. Thx Brock"
We responded:
"We’re thankful for your feedback Jean! It’s our pleasure to assist you with your Auto insurance needs. If there is anything else we can do to help, please let us know!"
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Linda Madsen

March 4, 2025

5  out of  5
rating by Linda Madsen
"Becca just made my day helping me change my Farmers Insurance to State Farm! Not only did she save me money but was able to do it with more coverage! Becca was very knowledgeable and a joy to work with!! Thanks Becca and the team @ Bill Coles State Farm!🥰"
We responded:
"Thank you, Linda! It makes our day to know you are happy with what Becca was able to do with your insurance needs. The whole team is here to help! :)"
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Z- Star

February 28, 2025

5  out of  5
rating by Z- Star
"Highly recommend Bill Coles and Gwendolyn they are great to work with finding great coverage for a reasonable price even with a young driver, compared to who I was with, I now will paying about half of what I was with an extra vehicle and a young driver. Best rates I've found."
We responded:
"Hi Z star, thank you so much for this review of my office and Gwen. All my team members are trained to do the best they can to get our clients the best price and the best value. Especially with young drivers. "
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Denise DeWitt

February 13, 2025

5  out of  5
rating by Denise DeWitt
"I had a great experience working with Chalene with State Farm! She was very knowledgeable, thorough, and answered all my questions. I am very glad I decided to change my insurance to their office!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Klay Kunzler

February 12, 2025

5  out of  5
rating by Klay Kunzler
"Great office and employees to work with! Always fast and always helpful. I’ve never had any issues or complaints!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Morgan Stocksdale

January 31, 2025

5  out of  5
rating by Morgan Stocksdale
"They were super helpful and found me some great discounts!"
We responded:
"Thank you so much for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Hapaki Franco

January 17, 2025

5  out of  5
rating by Hapaki Franco
"Incredible service! I have asked them for so many quotes while shopping for a car and they were nothing short of incredibly helpful and personable. Highly highly highly recommend working with this office!"
We responded:
"We are so glad you posted this review Hapaki. Thank you, we really strive to give this kind of service to every one of our clients on their Auto, Home and Life insurance. "
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tammy Peterson

January 13, 2025

5  out of  5
rating by tammy Peterson
"Bill coles is an incredible insurance agent! I have worked with his incredible team for house,boat,razors,cars. They always deliver!!!!"
We responded:
"Thank you so much Tammy. We love hearing that we are doing an incredible job on cars, homes and even the fun stuff 👍"
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Eric Andrade

December 13, 2024

5  out of  5
rating by Eric Andrade
"Very friendly and professional service. Thank you Gwen!"
We responded:
"Thank you Eric, always appreciate it when clients tell the world when they have a great experience with my team. I train all my team members to take care of our clients to the best of their abilities. :)"
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McKay Jensen

November 27, 2024

5  out of  5
rating by McKay Jensen
"Bill and his team have made insurance feel friendly and easy. I never feel like I am being misguided, they are very knowledgeable and experts in making sure you know everything you need to know so you can make the best decisions regarding policies, plans, and claims. Super friendly and great at listening. I will be a loyal customer for many years to come!!!"
We responded:
"Really appreciate this 5 star review McKay and love working with clients like yourself. Being knowledgable makes a huge difference in this industry. :)"
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Verlan LeBaron

November 26, 2024

5  out of  5
rating by Verlan LeBaron
"I appreciate working with Bill Cole’s and his crew. They have been very helpful and gone the extra mile in many more ways than one."
We responded:
"Thank you Verlan, we appreciate hearing about out clients experiences with us and we are so happy that our help to you and your business has been helpful to you. :)"
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Andrew Maunder

November 25, 2024

5  out of  5
rating by Andrew Maunder
"I've been working with this office for a while now and they always take great care to make sure I am covered for all of my personal and business needs."
We responded:
"Thank you Andrew for this 5 star review. And thank you for trusting us to take care of your risks of everyday life. We strive to help life go right :). Glad we can help with your personal and business needs. "
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Sara Johnson

September 20, 2024

5  out of  5
rating by Sara Johnson
"I have been with State Farm for 20ish years, As soon as I had my license at 16 years old and my parents have been with them a little over 30 years.. They have unbeatable rates to begin with and then if you add another car or renters for example they give you a very generous discount for having multiple policies. More importantly, THEY CARE!! They understand that life happens and they are always so willing to work with you. I know this first hand, Bill Coles is amazing an always so patient with me. I’ve had my bank account hacked more then once and didn’t have the correct new card on file gor my auto pay for a few months. Bill always just shot me a kind text letting me know my payment didn’t go through and I got right on a paid it. He didn’t send me a rude threatening message that they’re going to cancel my policy if I don’t pay my bill…. like most companies do. This is why I would give them 6 Stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"What an amazing review Sara. I love it so much because it is exactly what I try so hard to instill into all my team members minds and hearts. We treat all our clients like they are extension of our families. Thank you so much :)"
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Jason Shaw

September 19, 2024

5  out of  5
rating by Jason Shaw
"I have all my insurance policy's through Bills office. Auto, business, life, and home. Always fast and friendly service. Fair and honest pricing. Highly recommend"
We responded:
"Thank you for the recommendation, Jason. Really appreciate you being my client for the past few years. And thank you for trusting us to do all your auto, business, life and home insurance. "
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mical Haris

September 18, 2024

5  out of  5
rating by mical Haris
"Always friendly! Answers to changing insurance opportunities, and clear understanding of what is in our best interest!"
We responded:
"Thank you Mical for the 5 star review. And yes we always are trying to do the best for each client. Not everyone is always the same :)"
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Dallan Labrum

September 10, 2024

5  out of  5
rating by Dallan Labrum
"Seriously the most responsive and helpful insurance experience of my life so far. Great communication and lots of experience and understanding."
We responded:
"It really puts a smile on my face when someone tells the world exactly what I have really tried to do here in this office. Be very responsive and always be as helpful as possible in getting the most for my clients hard earned money :)"
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Jacob Sonne

September 6, 2024

5  out of  5
rating by Jacob Sonne
"Excellent service - the team was able to find some gaps in our coverage and help us with products that we needed. They also reached out to us to let us know when our bill decreased from the safe driving program."
We responded:
"Hey Jacob, it's amazing how much our clients are saving with the safe driving program of State Farm. We appreciate you telling others this on Google. Thank you!"
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Corrin Adams

September 4, 2024

5  out of  5
rating by Corrin Adams
"Great customer service! They were great at personalizing my policy to my needs. When I moved they made it fast and easy to switch the address on my policy."
We responded:
"We really appreciate your business and working with us. Great clients make it easy to have great customer service. :) "